Customer Service blah

Normally, our gas bill comes before the end of the month. We haven't received it yet, so I called Washington Gas. It took more than two minutes to wade through their "touch one, touch two" menu system (my phone has a timer), then I got to talk to somebody with a difficult accent and a script. If I asked a question, they simply repeated the last line of the script and continued.

argh.

Finaaly learned that our bill was mailed on May 30, so it simply hasn't arrived yet. And would I like to take a survey?