What do you do when...

[javasaurus]

What do you do when you go to a restaurant, order and eat, then get the bill and the price charged is not the menu price?

Suppose you point out the difference to the waiter/waitress, and they tell you, sorry, that's what's in the computer, that they can't do anything about it?

I can't believe how often this happens. I can understand that occassionally, new prices might not be on the menu -- something got overlooked in the programming. But the customer has a right to the advertised price. Period.

So what do you do? Do you make an issue out of it, ask for the manager, deduct from the tip, refuse to pay at all until they fix it? Is your answer different if the difference is twenty cents or ten dollars?

Comments

[rsteachout.livejournal.com]

If it's only 20 cents, I wouldn't make a fuss; but I might ding the tip depending on the server's attitude (helpful, apologetic vs. "tough crap, dude", could care less, not my problem).

$10 -- oh, H*** yes I want to speak to the manager. Actually, for anything more than a dollar or two (trigger point depending on overall dining experience, server's attitude, my mood) I'm talking to whoever can fix the problem.

No way I'd refuse to pay at all -- not worth getting arrested.